{"id":472,"date":"2016-03-15T13:28:27","date_gmt":"2016-03-15T13:28:27","guid":{"rendered":"http:\/\/yote.eu\/?page_id=472"},"modified":"2016-04-14T08:44:56","modified_gmt":"2016-04-14T08:44:56","slug":"tourism-matrix","status":"publish","type":"page","link":"https:\/\/yote.eu\/index.php\/ecvet\/tourism-matrix\/","title":{"rendered":"Tourism Matrix"},"content":{"rendered":"<p><script type=\"text\/javascript\">\/\/ <![CDATA[\nfunction expandirtabla(ntabla){document.getElementById(ntabla).style.display='table'} function contraertabla(ntabla){document.getElementById(ntabla).style.display='table'} function cambiartabla(ntabla){var tabla=document.getElementById(ntabla);if(tabla.style.display=='none'){tabla.style.display='table'}else tabla.style.display='none'}\n\/\/ ]]><\/script><br \/>\n<!--Inicio tabla--><\/p>\n<table class=\"matrix\" cellspacing=\"0\" cellpadding=\"5\">\n<tbody>\n<tr>\n<th class=\"matrix-title\">Units of Learning Outcomes<\/th>\n<\/tr>\n<tr>\n<th class=\"toggle-table-header\" onclick=\"javascript:cambiartabla('contenido1');\">Handle the operational running of the department, according to parameters of efficiency, effectiveness and quality<br \/>\n<span style=\"font-weight: normal; font-size: 80%;\">(Click here to show\/hide contents)<\/span><\/th>\n<\/tr>\n<tr>\n<td class=\"contents-table\">\n<table id=\"contenido1\" class=\"matrix\" style=\"display: none;\">\n<tbody>\n<tr>\n<th>Learning Outcomes<\/th>\n<th>Knowledge<\/th>\n<th>Skills\/atitude<\/th>\n<th>Key competence<br \/>\n<span style=\"font-weight: normal; font-size: 80%;\">(Click on the blue words. They are linked to the corresponding unit in the Training Course)<\/span><\/th>\n<\/tr>\n<tr><!--Contenidos unidad 1--><\/p>\n<td>He\/she is able to manage the approach and sales <i>phases<\/i><\/p>\n<p><i>(is able to make reservations according to demand and the occupancy and service-distribution plan)<\/i><\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the principles and procedures for basic use of ICT<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she knows communications techniques<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the necessary procedures for room reservation operations<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the hotel mission, as well as the services available to customers<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she knows two foreign languages<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she optimizes the use of computer tools in the reception service<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">Supplies information on the availability of services and the sales terms<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">Receives requests for reservations using various communications tools<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">Confirms or rejects reservations on the basis of the capacity optimization plan<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">Manages cancellations, over-bookings and changes in reservation<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">Is able to communicate with guests in two foreign languages<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=4#unitcontents\" target=\"_blank\">Digital competence<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=4#unitcontents\" target=\"_blank\">Digital competence<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=4#unitcontents\" target=\"_blank\">Digital competence<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=4#unitcontents\" target=\"_blank\">Digital competence<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td>He\/she is able to manage the check in phase<\/p>\n<p><i>(is able to welcome guests and take care of them)<\/i><\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the methodologies and techniques of the check-in system<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the way to handle emergency procedures<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she records the arrival on the obligatory documents<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she opens an account and a position for the client<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she finds out the guest\u2019s needs<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she communicates company regulations<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she informs new guests about the range of hotel services<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=4#unitcontents\" target=\"_blank\">Digital competence<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td>He\/she is able to manage the &#8220;live in&#8221; phase<\/p>\n<p><i>(including car rentals, sightseeing tours, reservation and confirmation of tickets to shows, manual and electronic records, delivery of keys or magnetic room cards and providing luggage service, handling telephone services, distribution of correspondence, exchange of foreign currency, care of luggage and valuables, etc.)<\/i><\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she knows established principles for the resolution\/satisfaction of customer\u2019s complaints, suggestions, needs and expectations<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she handles complaints<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she manages the procedure for handling correspondence and registering information addressed to the customers<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she takes care of the safety of guests and their property<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she masters communication over the telephone<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she masters procedures in a state of emergency (death, theft\u2026)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td valign=\"top\">\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=6#unitcontents\" target=\"_blank\">Social and civic competence<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td>He\/she is able to carry out the activities of registering charges and of administrative and statistical management<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the administrative procedures for guest registration<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she knows methods for gathering and reporting statistical data<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she records changes<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she prepares reports and printouts<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she conducts administrative controls<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she applies documentation filing techniques<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she updates the guest database<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she updates occupancy status<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she prepares data on reservations and keeps statistics (receptions and rejections)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=3#unitcontents\" target=\"_blank\">Mathematical<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=4#unitcontents\" target=\"_blank\">Digital competence<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=4#unitcontents\" target=\"_blank\">Digital competence<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=3#unitcontents\" target=\"_blank\">Mathematical<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td>He\/she is able to carry out the activities of the check out phase<\/p>\n<p><i>(namely charging accounts, billing, payment of debts, checks, manual or computer records, collecting keys of magnetic cards and providing luggage services and trasport<\/i>)<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the proper &#8220;check-out&#8221; procedures<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she knows Reception back-office procedures<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she records the departure on the obligatory documents<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she prepares statement of account, concludes and makes out an invoice<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she authenticates and enters credit and cash payments<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she exchanges foreign currencies and prepares statement of exchange according to daily rates<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=4#unitcontents\" target=\"_blank\">Digital competence<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=3#unitcontents\" target=\"_blank\">Mathematical<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=3#unitcontents\" target=\"_blank\">Mathematical<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=3#unitcontents\" target=\"_blank\">Mathematical<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<p><!--Fin contenidos unidad 1--><\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<th class=\"toggle-table-header\" onclick=\"javascript:cambiartabla('contenido2');\">Inform and give advice to guests on services and events in the local environment<br \/>\n<span style=\"font-weight: normal; font-size: 80%;\">(Click here to show\/hide contents)<\/span><\/th>\n<\/tr>\n<tr>\n<td class=\"contents-table\">\n<table id=\"contenido2\" class=\"matrix\" style=\"display: none;\">\n<tbody>\n<tr>\n<th>Learning Outcomes<\/th>\n<th>Knowledge<\/th>\n<th>Skills\/atitude<\/th>\n<th>Key competence<br \/>\n<span style=\"font-weight: normal; font-size: 80%;\">(Click on the blue words. They are linked to the corresponding unit in the Training Course)<\/span><\/th>\n<\/tr>\n<tr><!--Contenidos unidad 2--><\/p>\n<td>He\/she is able to carry out the activities of gathering information on the opportunities offered by the surrounding territory<\/p>\n<p><i>(including car rentals, sightseeing tours, reservation and confirmation of tickets to shows etc..)<\/i><\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the historical and cultural resources and tourist services to provide customers with information<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the sources and techniques for finding information on events<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she gathers and records information about the cultural, environmental and gastronomic opportunities of the territory<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she keeps the data base of opportunities up to date<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=3#unitcontents\" target=\"_blank\">Mathematical<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=4#unitcontents\" target=\"_blank\">Digital competence<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=8#unitcontents\" target=\"_blank\">Cultural awareness and expression<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=4#unitcontents\" target=\"_blank\">Digital competence<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td>He\/she is able to carry out the activities of gathering information on the opportunities offered by the surrounding territory<\/p>\n<p><em>(including car rentals, sightseeing tours, reservation and confirmation of tickets to shows etc..)<\/em><\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the principles for constructing a tourism supply package integrated with the territory<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the principles of destination management<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she contacts and collaborates with other operators to formulate integrated tourism supplies<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she handles relations with intermediaries both of tourism and non-tourism-related distribution<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=6#unitcontents\" target=\"_blank\">Social and civic competence<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td>He\/she is able to integrate the tourism offer within the contribution of other public and private stakeholders of the territory<\/td>\n<td>He\/she knows the principles of territorial marketing<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she informs about and promotes the cultural, natural and food&amp;wine opportunities of the territory<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she helps guests with transportation, reservations, gathering information on services outside the hotel and on the historical and cultural environment<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she sells souvenirs and other promotional and contact material<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=8#unitcontents\" target=\"_blank\">Cultural awareness and expression<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=8#unitcontents\" target=\"_blank\">Cultural awareness and expression<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=2#unitcontents\" target=\"_blank\">Foreign language<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<p><!--Fin contenidos unidad 2--><\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<th class=\"toggle-table-header\" onclick=\"javascript:cambiartabla('contenido3');\">Maintain efficient communication with other departments in the hotel<br \/>\n<span style=\"font-weight: normal; font-size: 80%;\">(Click here to show\/hide contents)<\/span><\/th>\n<\/tr>\n<tr>\n<td class=\"contents-table\">\n<table id=\"contenido3\" class=\"matrix\" style=\"display: none;\">\n<tbody>\n<tr>\n<th>Learning Outcomes<\/th>\n<th>Knowledge<\/th>\n<th>Skills\/atitude<\/th>\n<th>Key competence<br \/>\n<span style=\"font-weight: normal; font-size: 80%;\">(Click on the blue words. They are linked to the corresponding unit in the Training Course)<\/span><\/th>\n<\/tr>\n<tr><!--Contenidos unidad 3--><\/p>\n<td>He\/she is able to see to the organization of work, the definition of procedures and the operational effectiveness of the reference division in relation to the various divisions of the hospitality business<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the techniques of internal business communications<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the ways in which the functions of various department interact<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she organizes models of cooperative behaviour oriented towards results, in function of the objectives and of the organizational system of the business<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she sees to the application of coordination mechanisms based on company directives<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she optimizes the passing of information, by organizing and managing aggregation moments (briefing, debriefings, reporting, etc)<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she applies functional control techniques to the work of his\/her own division in relation to the company\u2019s quality objectives<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td>He\/she is able to coordinate the processes of production and supply of the service in relation to the other services of the hospitality business<\/td>\n<td>He\/she knows the procedures of internal communication between departments<\/td>\n<td valign=\"top\">\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she informs the other departments of the client&#8217;s particular needs<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she informs main kitchen and, if necessary, other departments about booked rooms and pre-announced group arrivals on a daily basis<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she reports complaints to the sales department<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she informs sales department about guests allocations and their period of stay in the hotel<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=6#unitcontents\" target=\"_blank\">Social and civic competence<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=3#unitcontents\" target=\"_blank\">Mathematical<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=4#unitcontents\" target=\"_blank\">Digital competence<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=6#unitcontents\" target=\"_blank\">Social and civic competence<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<p><!--Fin contenidos unidad 3--><\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<th class=\"toggle-table-header\" onclick=\"javascript:cambiartabla('contenido4');\">Ability to choose appropriate ways for organizing his\/her own and, as necessary, staff activities, in the hotel reception department<br \/>\n<span style=\"font-weight: normal; font-size: 80%;\">(Click here to show\/hide contents)<\/span><\/th>\n<\/tr>\n<tr>\n<td class=\"contents-table\">\n<table id=\"contenido4\" class=\"matrix\" style=\"display: none;\">\n<tbody>\n<tr>\n<th>Learning Outcomes<\/th>\n<th>Knowledge<\/th>\n<th>Skills\/atitude<\/th>\n<th>Key competence<br \/>\n<span style=\"font-weight: normal; font-size: 80%;\">(Click on the blue words. They are linked to the corresponding unit in the Training Course)<\/span><\/th>\n<\/tr>\n<tr><!--Contenidos unidad 4--><\/p>\n<td>He\/she is able to define goals and activities in the reception service based on the strategies, available resources and standards set by management<\/td>\n<td>He\/she knows the procedures for the management of reception area human resources, materials and equipment<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she contributes in the planning and acquisition of necessary goods and materials<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she collaborates in the implementation of quality, hygiene and safety-at-work programmes<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she collaborates in the implementation of hotel promotional programmes<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td>He\/she is able to plan and organize his\/her own work according to parameters of efficiency and effectiveness and work in team<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the rules for establishing a positive working environment<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the techniques of organizing work and performing different tasks<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she plans and organizes his\/her own work<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she checks planned daily activities<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she solves organizational problems and problems connected with performing individual tasks together with co-workers and superiors<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she uses professional terminology<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she works in a team<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=3#unitcontents\" target=\"_blank\">Mathematical, Science, Technology<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=3#unitcontents\" target=\"_blank\">Mathematical, Science, Technology<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=6#unitcontents\" target=\"_blank\">Social and civic competence<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=1#unitcontents\" target=\"_blank\">Mother tongue<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=6#unitcontents\" target=\"_blank\">Social and civic competence<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<p><!--Fin contenidos unidad 4--><\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<th class=\"toggle-table-header\" onclick=\"javascript:cambiartabla('contenido5');\">Ability to perform financial assignments and execute commercial activities and ensure quality control of the services and work conducted<br \/>\n<span style=\"font-weight: normal; font-size: 80%;\">(Click here to show\/hide contents)<\/span><\/th>\n<\/tr>\n<tr>\n<td class=\"contents-table\">\n<table id=\"contenido5\" class=\"matrix\" style=\"display: none;\">\n<tbody>\n<tr>\n<th>Learning Outcomes<\/th>\n<th>Knowledge<\/th>\n<th>Skills\/atitude<\/th>\n<th>Key competence<br \/>\n<span style=\"font-weight: normal; font-size: 80%;\">(Click on the blue words. They are linked to the corresponding unit in the Training Course)<\/span><\/th>\n<\/tr>\n<tr><!--Contenidos unidad 5--><\/p>\n<td>He\/she is able to collaborate with hotel management in the definition of targets and procedures to promote and conduct commercial activities<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the fundamentals of using ICT to manage commercial activities<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she knows the techniques of quality management of the reception service<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she identifies the level of customer satisfaction and defines measures to adjust services<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she uses the quality control techniques of the reception service<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she organizes gathered data and prepares charts and reports<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she develops on-line promotion and sales procedures<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she elaborates virtual product lines and a shopping cart for on-line transactions<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=4#unitcontents\" target=\"_blank\">Digital competence<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=4#unitcontents\" target=\"_blank\">Digital competence<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<td>He\/she is able to collaborate in evaluating the quality of services, in verifying the level of customers satisfaction and in making the necessary adjustments<\/td>\n<td>He\/she knows the main process analysis methodologies and business diagnosis tools<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\">He\/she applies data-gathering methods (surveys, interviews, targeted observation) referring to the specific sector<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she monitors the production processes in relation to describers and indexes of quality, productivity and profitability<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she applies the directives regarding access to and handling of sensitive data<\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\">He\/she elaborates an action plan for positioning his\/her sector within the company market<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td>\n<table style=\"width: 100%; border-collapse: collapse; border: none;\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=5#unitcontents\" target=\"_blank\">Learning to learn<\/a><br \/>\n<a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"height: 50px;\"><a href=\"http:\/\/trainingcourses.yote.eu\/course\/view.php?id=9&amp;section=7#unitcontents\" target=\"_blank\">Initiative\/entrepreneurship<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<p><!--Fin contenidos unidad 5--><\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"font-size: small; text-align: center;\">This matrix has been developed in the frame of the project N.E.T. WORK 147788-LLP-1-2008-1-IT-ECVET and amended by YOTE Project<\/p>\n<p><!--Fin tabla--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Units of Learning Outcomes Handle the operational running of the department, according to parameters of efficiency, effectiveness and quality (Click here to show\/hide contents) Learning Outcomes Knowledge Skills\/atitude Key competence (Click on the blue words. They are linked to the corresponding unit in the Training Course) He\/she is able to manage the approach and sales phases (is able to make &#8230; <\/p>\n<div><a href=\"https:\/\/yote.eu\/index.php\/ecvet\/tourism-matrix\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":460,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-layout-full-width.php","meta":[],"_links":{"self":[{"href":"https:\/\/yote.eu\/index.php\/wp-json\/wp\/v2\/pages\/472"}],"collection":[{"href":"https:\/\/yote.eu\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yote.eu\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yote.eu\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yote.eu\/index.php\/wp-json\/wp\/v2\/comments?post=472"}],"version-history":[{"count":4,"href":"https:\/\/yote.eu\/index.php\/wp-json\/wp\/v2\/pages\/472\/revisions"}],"predecessor-version":[{"id":487,"href":"https:\/\/yote.eu\/index.php\/wp-json\/wp\/v2\/pages\/472\/revisions\/487"}],"up":[{"embeddable":true,"href":"https:\/\/yote.eu\/index.php\/wp-json\/wp\/v2\/pages\/460"}],"wp:attachment":[{"href":"https:\/\/yote.eu\/index.php\/wp-json\/wp\/v2\/media?parent=472"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}