Care Operator Matrix

Units of Learning Outcomes

Carrying out the care operator role within the organization structure and service and cooperate with the caring staff
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Learning Outcomes

Knowledge

Skills/atitude

Key competence
(Click on the blue words. They are linked to the corresponding unit in the Training Course)

Working in team

He/She can work in team

He/She can recognize and respect different roles

He/She can recognize the organizative context of services

Learning to learn
Social and civic competence

Learning to learn

Handing and understanding files, charts, and forms to record what is observed during the service

He/She can cooperate to define procedures and protocols related to his/her tasks of care giving, housekeeping and health-hygienic interventions

He/She can work according to his/her competences and respecting the procedures and protocols defined by the working team

Cooperating to verify the quality of the service

He/she knows the main tools for quality monitoring and evaluation.

He/She can cooperate to define care projects and to verify their results

He/She can cooperate to verify the properness and quality of services

Social and civic competence

Learning to learn

Using common computer tools

He/She can carry out basic computer operations

He/She can use the software at a basic level under specific training

Digital competence

Carrying out the working activities respecting privacy regulations

He/She can manage his/her activities confidentially and ethically

He/She can identify the ways of upgrade his/her knowledge through self-training and refresher courses

Learning to learn
Social and civic competence

Initiative/entrepreneurship

Cooperating for the realization of training of support operators

He/She can recognize and apply safety at work regulations to protect his/her health and the assisted person’s health

He/She can assist the student during the training period and transmit knowledge

He/She can give an evaluation of the student assisted in the training period

Initiative/entrepreneurship

Mother Tongue
Learning to learn

Carrying out the care operator role within the welfare network
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Indirect Assistance through activities of housekeeping, hygiene and comfort of the environment
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Learning Outcomes

Knowledge

Skills/atitude

Key competence
(Click on the blue words. They are linked to the corresponding unit in the Training Course)

Using techniques of domestic intervention

STEP 1
He/She can operate and cooperate with the patient and the family for the housekeeping and the maintenance of the living space;
He/She can operate to maintain environmental hygiene;
He/She can cooperate with the patient and the family for the hygiene and change of personal and bed linen, for purchases;
He/She can operate and cooperate with the patient and the family in assisting during the preparation of meals, also following particular dietetic prescriptions.

Mother Tongue
Foreign language
Mathematical, Science, Technology
Learning to learn

Mathematical, Science, Technology

STEP 2
He/She can apply techniques of environmental hygiene;
He/She can carry out a correct body hygiene to the patient;
He/She can carry out correct procedures of environmental hygiene in facilities and hospitals;
He/She can carry out checks and verify the effectiveness of the practices of environmental hygiene.

Using techniques to ensured assisted person´s safety reducing at maximum risks

He/She can identify living habits and risking/dangerous conditions for the assisted person

Learning to learn

Using techniques of environment sanitation

STEP 1
He/She can handle procedures for the sanification of the environment
He/She can clean and cleanse the environment
He/She can carry out checks and verify the effectiveness of the practices of environment sanification

STEP 2
He/She can carry out all the steps of cleaning, cleansing, disinfection and prepare the material to be sterilized and its storage
He/She can carry out all the operations to prepare a sterile field

Using techniques of hotel intervention

He/She can prepare the environment for meals and cooperate to food distribution

He/She can supply and change linen, can transport and dispose dirty or infected linen

Using techniques to make beds

He/She can make beds (free or occupied beds, stretchers, cradles)

Applying techniques to organize, use and eliminate materials

He/ She can guarantee the collection and storage of different types of waste according to established protocols in relation to the operational context.

Social and civic competence

Direct assistance to the partner
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Learning Outcomes

Knowledge

Skills/atitude

Key competence
(Click on the blue words. They are linked to the corresponding unit in the Training Course)

Using techniques in daily activities in order to satisfy the basic needs and according the type of assisted person

He/ She can involve the assisted person, the family and other figures as resources in the care within the living context

He/ She can identify the different stages of drawing up a project of personal assistance

He/ She can recognize, in different contexts, the proper relationship dynamics in order to relate with a suffering assisted person

He/ She can recognize environmental situations and the assisted person’s conditions for which it is necessary to apply different technical competences

He/ She can identify, through observation, the most common symptoms and signs which indicate variations in a person’s clinical conditions (pallor, sweating, agitation and confusion), risking situations (reddening of skin, total or partial refusal of food, self-harm behaviors, harmful behaviors) to inform the professional operators

He/ She can recognize the ways of collecting, reporting and communicating general and specific problems of an assisted person

He/ She can recognize the conditions of risk and the most common syndromes due to prolonged bed rest and immobilization

He/ She can make simple interventions regarding health education for assisted persons and their families

Mother Tongue
Foreign language
Learning to learn

Initiative/entrepreneurship

Learning to learn

Learning to learn
Initiative/entrepreneurship

Learning to learn

Initiative/entrepreneurship

Foreign language

Assisting a person in his/her psychological functions

STEP 1
He/ She can handle the hygienic care of the patient (partial and total), the change of clothing and of absorbing surfaces
He/ She can cut nails of hands and feet
He/ She can help the assisted person to have meals according to dietetic indications and report any discrepancies
He/ She can help the assisted person for natural output of feces and urine
He/ She can monitor the collection bag of urine output
He/ She can help the patient to get proper temperature control and right positioning for proper breathing and blood circulation

STEP 2
He/ She can carry out the change of the stoma bag (definitive or temporary)
He/ She can change the urine collecting bag

Assisting a people in ambulating

He/ She can help the assisted person walk and change postures

He/ She can apply procedures to make the assisted person learn and maintain correct postures and the positioning and mobilization of a non self-sufficient person

Learning to learn

Assisting a person to use correctly devices, aids and equipment

He/ She can operate to support a non self-sufficient person in his/her daily life activities also using aids and devices under indication of health operators

Foreign language
Digital competence

Assisted a person in activities aimed at maintaining the residual psycho-physical capabilities reeducation and functional recovery

He/She can carry on activities aimed at the reactivation of the functionalities defined in the person’s care plan

He/ She can carry on the entertainment activities that promote socialization, recovery and maintenance of manual and cognitive skills, as per the person’s care project

Foreign language
Learning to learn

Foreign language

Using techniques to assist a patient with medical and therapeutic prescriptions

STEP 1
He/She can cooperate to ensure the correct taking of drugs according to medical prescriptions

Mathematical, Science, Technology

STEP 2
He/She can cooperate in the diagnostic activity only as regards the collection of biological material samples, which are excreted naturally
He/She can transport biological, sanitary, supplying materials according to established protocols and withdraw reports
He/She can cooperate in therapeutic activities also using simple medical devices, administrating medicines entirely or by aerosol, giving eye or ear drops, putting ointments or transdermal preparations, changing simple wound dressings
He/ She can cooperate during first aid operations and call professional health operators
He/ She can cooperate in monitoring the infusion therapy, notifying particular signs of pouring off indicating that the bottles need to be transferred or replaced

Using techniques to observe sign and symptoms of variation of a patient´s physical conditions and the rising of situation of risk

He/she can properly observe a person’s health conditions

He/She can identify and report risking situations

He/She can verify the vital parameters and use the reflectometer to get glycogen levels

Learning to learn

Mother Tongue
Initiative/entrepreneurship

Using techniques to take care of corpse

He/She can apply techniques for the hygiene of the corpse;

He/She can take care of the corpse and carry out the transport

Using devices for BLSD

He/She can correctly apply techniques of mouth-to-mouth breathing or mouth-to-mask breathing

He/She can use the automated external defibrillator (EAD)

He/She can perform the external cardiac massage (ECM)

Communicating and relating with the assisted person and the household together with the caring staff
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This matrix has been developed in the frame of the project N.E.T. WORK 147788-LLP-1-2008-1-IT-ECVET and amended by YOTE Project